Private, stored conversations with the SASN team or an optional AI assistant. We help you explore potential recovery options, prepare evidence, and understand reporting and dispute procedures. Recovery cannot be guaranteed. We will never ask for passwords, codes or seed phrases.
If you sign in and start a support conversation, SASN stores your messages, the conversation status and staff replies for 30 days from when the conversation was created. Activity does not extend this. A conversation linked to an existing request expires no later than that request and is erased when the request is erased. You can download or delete a conversation, and correct your own messages, at any time from the conversation controls while signed in.
AI assistance is optional and requires separate consent. Replies are generated by OpenAI through SASN's configured Replit integration. Only messages you write in AI mode and the AI's replies are sent; staff replies, linked cases and uploaded evidence are not. Correcting a message removes subsequent AI replies that may depend on it, while preserving earlier AI replies and staff replies.
Conversations do not create a lawyer relationship and cannot guarantee recovery of funds.